LAST UPDATED: NOVEMBER 3, 2026
Where we deliver
Checkout currently supports Hong Kong, the United States, the United Kingdom, Canada, Australia, New Zealand, Singapore, Germany, France, Ireland and the Netherlands. Delivery availability is determined by the address entered at checkout. We cannot currently accept delivery addresses outside these destinations.
Delivery charges
| Order subtotal | Standard delivery |
|---|---|
| Below US$100 | US$8 per order |
| US$100 or above | Complimentary |
The free-delivery threshold applies to the merchandise subtotal after discounts, before shipping. The final shipping charge appears at checkout before you submit.
Processing and transit estimates
After confirmed payment and acceptance, allow an estimated 2–4 business days for processing and a further 7–15 business days for standard delivery. Business days exclude Saturdays, Sundays and public holidays at the dispatch location or destination. These are estimates, not guaranteed arrival dates.
Pending payment orders are not dispatched. If a product cannot be supplied or a material delay becomes known, we will contact you with the available options, including cancellation and any applicable refund.
Addresses and delivery access
Provide an accurate street address, postal code and contact information. Contact us promptly if an address needs correction. Changes may no longer be possible once the parcel is handed to a carrier. We do not currently offer store collection or guaranteed express delivery.
Tracking and delays
When a carrier reference is recorded, it appears with your order details. Use Track your order or My account. Carrier scans may take time to update. If your parcel is delayed, lost, damaged or marked delivered but missing, contact us so we can investigate and provide the remedies available for your order.
Customs and duties
International parcels may be inspected by customs. Destination taxes or import duties not explicitly collected at checkout are not included in the displayed shipping fee. We do not ask carriers to declare false values.
Undeliverable parcels
If a parcel is returned because delivery was unsuccessful, we will contact you to discuss redelivery or cancellation. Any proposed redelivery cost will be explained before you agree. This does not limit rights that apply when the issue is our responsibility.
Contact
RunPlay Limited
Email: RunPlayLimited@outlook.com
Address: FLAT 06, 2/F BLOCK B, WING HIN FACTORY BUILDING, 31–33 NG FONG STREET, SAN PO KONG, HONG KONG