LAST UPDATED: NOVEMBER 3, 2026
Before payment
You can cancel an eligible Pending payment order from My account → Orders using the Cancel action. You may also contact us with your order number. No payment is refunded for an order that has not been paid.
After payment, before dispatch
Send a cancellation request as soon as possible to RunPlayLimited@outlook.com or through our contact form. Include the order number. If dispatch can still be stopped, we will cancel the order and arrange any applicable refund to the original payment method.
Once dispatched
A parcel already with the carrier may not be interceptable. We will explain the available options, including a return after delivery under our Returns & Refunds Policy. Do not refuse a parcel without speaking to us unless local law gives you that right.
Changes to an order
Size, style, quantity and address changes are subject to the stage of processing and availability. Contact us promptly. We may need to cancel the original order and ask you to place a new one; any new total must be shown before you agree.
Cancellations by RunPlay
We may be unable to accept or fulfill an order because stock is unavailable, an essential description or price is incorrect, a destination is unsupported, payment cannot be confirmed, or there are reasonable grounds to suspect misuse. We will explain the issue and refund any payment collected for items we cancel, subject to applicable law.
Refund timing and rights
Approved cancellation refunds are submitted within 5 business days to the original payment method. Provider processing times may vary. This policy does not limit any mandatory withdrawal, cancellation or other consumer rights.
Contact
RunPlay Limited
Email: RunPlayLimited@outlook.com
Address: FLAT 06, 2/F BLOCK B, WING HIN FACTORY BUILDING, 31–33 NG FONG STREET, SAN PO KONG, HONG KONG