LAST UPDATED: NOVEMBER 3, 2026
Our return window
You may request a return of eligible clothing within 30 days after delivery. Contact RunPlayLimited@outlook.com or use our contact form with your order number, the item and your reason for returning it.
Return condition
For a change-of-mind return, clothing must be unworn except for a careful indoor fit check, unwashed, unaltered and free of damage, odor or marks, with supplied tags and packaging where reasonably possible. A coordinated two-piece set must be returned with both pieces. Keep proof of your purchase.
We do not exclude items from remedies where they are faulty, incorrectly described or the wrong item. Any specific exclusions must be stated before purchase and are subject to applicable mandatory rights.
Before sending anything
Ask us for a return reference and the correct return destination. The company correspondence address shown on this website is not automatically the return warehouse. Please do not send items there without instructions. Return instructions do not remove rights you have under applicable law.
Return shipping costs
For a change-of-mind or size-preference return, you are responsible for the reasonable return shipping cost. Use a trackable service and retain the dispatch receipt. If the item arrived faulty, damaged or incorrect, contact us first; we will arrange or cover reasonable return costs where required. Do not incur exceptional shipping costs without discussing them with us.
Inspection and refund timing
We aim to assess returned items within 5 business days of receiving them and tell you the outcome. Approved refunds are issued to the original payment method within a further 5 business days. Your bank or provider may take additional time to post the credit. We will explain any lawful deduction and its basis; no undisclosed restocking charge applies.
For a voluntary change-of-mind return, the original standard shipping charge is normally excluded unless applicable law requires otherwise. If the return is due to our error or a qualifying product problem, the appropriate delivery costs will be included in the remedy.
Exchanges
Direct exchanges are not guaranteed. Contact us to discuss availability; we may ask you to return the original order for an eligible refund and place a separate order for the preferred size or style.
Unpaid orders
Orders marked Pending payment have not been paid and have no amount to refund. Cancel an unpaid order from your account or contact our team.
Your statutory rights
This policy is additional to, and does not exclude or reduce, mandatory rights that apply in your place of residence, including any applicable cooling-off period and rights concerning faulty or misdescribed goods. Where mandatory law requires a different deadline or remedy, that law takes priority.
Contact
RunPlay Limited
Email: RunPlayLimited@outlook.com
Address: FLAT 06, 2/F BLOCK B, WING HIN FACTORY BUILDING, 31–33 NG FONG STREET, SAN PO KONG, HONG KONG